Support

Frequently asked questions

Everything you need to know about storeXstore, AI features, pricing, and Magento integration.

General

What is storeXstore?+
storeXstore is an AI-powered platform for Magento/Adobe Commerce stores. It provides a modern dashboard, AI SEO optimization, content generation, analytics, partner selling ("Sell Together"), and full multi-seller store capabilities. Think of it as your Magento store's command center.
Who is storeXstore for?+
Any Magento store owner who wants to: (1) Improve their SEO and product content with AI, (2) Partner with other stores to sell together, or (3) Build a full multi-seller store. We serve solo store owners, small partnerships, and large enterprise stores.
Do I need technical knowledge to use storeXstore?+
No. You just need your Magento store URL and an API key. storeXstore connects in 30 seconds and gives you a modern dashboard with AI tools — no coding required. Our extensions install with one click.
Is storeXstore a Magento extension?+
No. storeXstore is a standalone SaaS platform that connects to your existing Magento store via API. You don't need to install anything on your Magento server. This means zero risk to your store, zero server impact, and easy setup.
What does "Powered by Magento" mean?+
storeXstore works on top of Magento's REST API. Your Magento store is the backend — it handles your catalog, orders, customers, and checkout. storeXstore adds a modern dashboard, AI tools, partner selling, and store features on top of your existing Magento infrastructure.

AI Features

What AI features are included?+
storeXstore includes: AI SEO Optimizer (rewrites titles, meta descriptions, URLs for search ranking), AI Content Generator (product descriptions, category pages, blog posts), AI Analytics (natural language queries, executive summaries), AI Demand Forecasting (predict trending products), AI Customer Segmentation, and AI Product Quality Scoring (0-100 per listing).
How does the AI SEO Optimizer work?+
It analyzes your product titles, descriptions, and meta data, then rewrites them to rank higher on Google. It considers keyword volume, competition, search intent, and your product attributes. Merchants typically see a 30-50% increase in organic traffic within 3 months.
What AI providers do you use?+
We support OpenAI (GPT-4), Anthropic (Claude), Groq, and OpenRouter (200+ models) — with the ability to configure your own API keys per store. Enterprise customers can use their own AI accounts for compliance and cost control.
How many AI generations do I get?+
AI tools are free for everyone with no hard limits. For fair use, we throttle (slow down, not block) extremely heavy usage. 95% of users will never notice any limit. Each generation is one AI output — a product description, SEO optimization, analytics query, etc.
Can AI write in multiple languages?+
Yes. The AI Content Generator supports multiple languages and can generate content for different Magento store views. Especially strong in English and Chinese, with support for most major languages.

Sell Together

What is "Sell Together"?+
Sell Together lets you partner with other Magento stores and sell each other's products. You share a catalog, set commission splits, and earn from partner sales — all completely free.
How is Sell Together different from a store?+
Sell Together is simpler and more collaborative. Instead of hundreds of anonymous sellers, you're partnering with a few trusted stores. Think of it as a co-selling agreement. All features are included for free — connect unlimited stores.
How do commissions work in Sell Together?+
You set a percentage split for each partner. For example, if Partner A sells your product, you keep 85% and Partner A gets 15%. Commissions are tracked automatically in the dashboard.
Can my partners see my cost/margin data?+
No. Partners only see the products you choose to share and the commission terms you set. Your internal costs, margins, and customer data remain private.

Scale & Enterprise

What's the marketplace feature?+
storeXstore turns your Magento store into a full multi-seller marketplace — like Amazon Marketplace or Mirakl, but built specifically for Magento. Unlimited sellers, commission management, automated payouts, and seller storefronts — all free.
How do seller payouts work?+
Orders are automatically split by seller. Commissions are calculated per order item based on your rules (per-seller, per-category rates). Payout reports are generated automatically, and sellers can track their earnings in their dashboard.
How does the SKU format work?+
Each seller gets a unique seller code (e.g., K5X9M). Products published to your store use a structured SKU format: SellerCode-ProductSKU (e.g., K5X9M-IPHONE15). This ensures unique SKUs across all sellers in Magento.
Can I white-label the store?+
Yes. You can use your own domain and branding. Your sellers and customers see your brand.

Magento & Hosting

Which Magento versions are supported?+
storeXstore works with Magento 2.x (Open Source and Adobe Commerce). We connect via the standard Magento REST API v1 with Bearer Token authentication.
Will storeXstore slow down my Magento store?+
No. storeXstore is a separate SaaS platform. It connects to Magento via API with connection pooling, retry logic, and intelligent caching. We don't install anything on your Magento server, so there's zero performance impact on your storefront.
I don't have a Magento store yet. Can I still use storeXstore?+
You'll need a Magento instance to connect. If you don't have one, we recommend storeoncloud.com — they can deploy a fully configured Magento store in minutes. Once your store is live, connect it to storeXstore and start using AI tools immediately.
Can I use my own hosting provider?+
Absolutely. storeXstore works with ANY Magento instance — self-hosted, AWS, Google Cloud, DigitalOcean, or any Magento hosting provider. storeoncloud.com is a recommendation, not a requirement.
How does the API connection work?+
You create an Integration in your Magento admin panel, which gives you an Access Token. Enter your Magento URL and token in storeXstore, and we connect via Magento's REST API. The connection is encrypted with AES-256 encryption at rest.

Pricing & Billing

Is storeXstore really free?+
Yes. All tools — dashboard, AI, seller management, extensions, analytics — are completely free. We earn 1% on sales made by sellers you invite to your store. Your own product sales have zero fees.
What exactly is the 1% referral fee?+
When a seller sells a product on your store through storeXstore, we charge 1% of that transaction. Your own sales are never charged. Without storeXstore, you couldn't invite sellers, sync their products, or calculate commissions — the 1% pays for that infrastructure.
Are there any hidden fees?+
No. There are no subscriptions, no feature gates, and no upgrade prompts. The only fees are: 1% on seller transactions (your own sales are free) and 10% on third-party extension sales (built-in extensions are free).

Extensions

What extensions are available?+
We have 11+ built-in extensions including Appointment Booking, Membership Programs, Customer Segmentation, Bulk Pricing, Analytics Widgets, and more. The extension platform has 28 UI slots where extensions can add functionality to your dashboard.
Can I build my own extensions?+
Yes. storeXstore has a full extension development platform with 28 UI injection slots and 16 platform events. We're launching a developer program where third-party developers can build and sell extensions on our store.
Are extensions free?+
All 11+ built-in extensions are free for everyone. Third-party developers can build and sell premium extensions on our marketplace — they set their own prices, and we take a 10% cut (developers keep 90%). This is the most developer-friendly marketplace in the Magento ecosystem.

Security & Data

How is my data protected?+
All API keys and secrets are encrypted with AES-256 at rest. All connections use SSL/TLS. We use JWT for session management, RBAC for access control, and rate limiting for API protection. Your Magento data stays in your Magento instance — we don't store your customer PII.
Do you store my customer data?+
We cache order and product data for dashboard display and analytics, but customer PII (personal data) lives in your Magento instance. We follow data minimization principles and are working toward GDPR compliance tools.
What about SSO / SAML?+
SSO/SAML integration (Okta, Azure AD, Google Workspace) is available on the Enterprise plan and coming in our next release cycle.

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